Solutions - Full Portfolio

Everything we do, in one place.

The complete Eclipse AI portfolio across ServiceNow, Freshworks and AI implementation, from the engagements most clients start with to the specialist work that rarely gets written down. If you are looking for something specific, search for it below.

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Capabilities across both platforms

Platform partnerships, one methodology

Portfolio areas, from foundations to agentic AI

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Built by Eclipse

Proprietary tooling we bring to every engagement.

SOLO AI CSDM automation agent for discovery, mapping and reconciliation. View Digital Twins AI delivery agents that let one consultant deliver as a team. View Parallax Evidence-based application dependency mapping you can defend. View ARC Workshop transcripts to a traced backlog, with every deliverable cited. View AI and Platform Assessment Platform health and AI readiness, read-only, on whichever platform you run. View

ServiceNow: Platform Foundations

The estate underneath everything else.

Platform Health and Value 150+ read-only checks and a remediate-or-rebuild decision. View

CSDM Design and Implementation Common Service Data Model designed, built and adopted.

CMDB Health and Remediation Configuration data cleaned, reconciled and kept accurate.

Discovery and Service Mapping Automated discovery and top-down service maps that stay current.

Domain Separation Multi-tenant instance design for MSPs, groups and shared services.

Instance Consolidation and Merge Multiple instances rationalised into one governed platform.

On-Premise ServiceNow Self-hosted and air-gapped deployments, upgrades and support.

Upgrades and Release Management Version upgrades run to a repeatable, low-risk pattern.

Technical Debt Remediation Customisation unwound back towards out-of-the-box capability.

Platform Governance and CoE Demand intake, standards and a centre of excellence that holds.

Data Archiving and Retention Retention policy, archiving and instance size under control.

Automated Test Framework ATF suites that make upgrades and releases safe to run.

Performance Analytics and Reporting Indicators, dashboards and reporting people actually use.

Integration Hub and Spokes Integrations built on IntegrationHub rather than bespoke script.

App Engine and Custom Applications Custom applications built on App Engine to platform standards.

ServiceNow: Security, Risk and Sovereignty

For regulated estates and data that cannot travel.

Security, Risk and Resilience IRM connected to accurate service data, not abstract assets. View DORA Compliance Digital Operational Resilience Act controls on ServiceNow IRM. View NIS Compliance Network and Information Security mapped to your service landscape. View

ServiceNow Vault Vault deployed for key management, data masking and enhanced protection.

Secure and Isolated Environments Hardened, segregated instances for sensitive workloads.

Data Residency and Sovereignty UK and EU data residency designed and evidenced.

Government Community Cloud GCC deployment, accreditation support and operating model.

Access Control and Role Design ACLs, roles and least-privilege designed to survive audit.

Instance Security Hardening Security configuration baselined against the hardening guide.

Security Operations SecOps for security incident response and vulnerability response.

Third-Party Risk Management Vendor and supplier risk assessed on a single register.

Policy and Compliance Management Authority documents, policies and controls kept in one lineage.

Audit Management Internal audit planning, fieldwork and findings on platform.

Business Continuity Management BCM plans tested against the services they actually protect.

Operational Resilience Important business services, impact tolerances and mapping.

ServiceNow: AI and Agentic

Where the platform is going, and how to get there safely.

Now Assist Quick Start Eight agents in eight weeks on the product you choose. View Control Tower Evidence-based AI governance readiness for regulated firms. View

Now Assist Skill Kit Custom Now Assist skills built for your own workflows.

AI Agent Studio Autonomous agents designed, built and governed on platform.

Context Engine Readiness The data foundation agents depend on, scored and fixed.

AI Governance Foundation AI Control Tower implemented as a governed operating model.

Knowledge Grounding and RAG Knowledge structured so retrieval returns the right answer.

AI Search and Genius Results Search tuned so people find answers without raising a ticket.

Virtual Agent Design Conversational flows designed around real demand, not guesses.

Predictive Intelligence Categorisation, assignment and similarity models trained properly.

ServiceNow: Workflows and Modules

The applications we implement and optimise.

IT Service Management Incident, request, problem, change and knowledge, done properly.

IT Operations Management Event management, health, visibility and cloud governance.

Hardware Asset Management HAM lifecycle from procurement to disposal, with real data.

Software Asset Management SAM licence position, compliance and spend under control.

Strategic Portfolio Management SPM for demand, planning and delivery against strategy.

HR Service Delivery HRSD cases, lifecycle events and employee service centre.

Customer Service Management CSM cases, portals and service operations for customers.

Field Service Management FSM scheduling, dispatch and mobile work execution.

Workplace Service Delivery Space, reservations and workplace cases in one place.

Legal Service Delivery Legal requests, matters and counsel workload managed.

Source-to-Pay Operations Procurement operations and supplier lifecycle on platform.

Service Portal and Employee Centre The front door people actually use, designed around demand.

Freshworks: Freshservice

Speed to value for service teams, delivered with AI.

Freshservice ITSM Quick Start Freshservice live in weeks, configured to best practice. View Freshservice Health Check An evidence-led read of an estate implemented by anyone. View ESM for Business Teams HR, Finance, Facilities and Legal on one platform. View Freddy AI Activation Freddy AI capabilities live, measured and defensible at renewal. View Freshservice ITAM and Discovery Asset discovery, dynamic CMDB and dependency mapping. View Freshservice ITOM Alert management, service health monitoring and on-call. View

Device42 Discovery Deep discovery and dependency mapping across the estate.

Freddy AI Agent Studio Custom Freddy agents built, integrated and measured.

Freshservice for MSPs Multi-customer service delivery for managed service providers.

Major Incident and On-Call Incident response, on-call rotations and retrospectives.

Experience Level Agreements XLAs that measure reliability, quality and effort, not just time.

Migration and Platform Independence

Advice that follows the evidence, not the licence.

Platform Fit and Migration The right platform recommended honestly, then delivered. View

ServiceNow to Freshservice Right-sizing to Freshservice where a simpler platform fits the need.

Jira Service Management Migration JSM estates migrated with their data and workflows intact.

Zendesk Migration Zendesk moved onto a service management platform.

ManageEngine Migration ManageEngine ServiceDesk Plus estates migrated cleanly.

Ivanti and Cherwell Migration Legacy ITSM estates replaced without losing history.

BMC Helix Migration Remedy and Helix estates moved to a modern platform.

Legacy Decommissioning Old tools retired safely, with data retained where it must be.

How We Work

Four practices behind every engagement.

Advisory and Strategy Assessments, roadmaps and governance from board to backlog. View Implementation End-to-end delivery: platform, data, security and modernisation. View Managed Services Proactive monitoring, optimisation and cost reduction. View Agentic AI Autonomous agents, activation and AI centres of excellence. View

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