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About Us

ServiceNow expertise, delivered differently.

We're a boutique ServiceNow consultancy that combines deep platform expertise with AI-first methodologies. Less overhead, more expertise, faster results.

Why we exist

ServiceNow is powerful. But too many implementations fail to deliver value, not because the platform lacks capability, but because the foundations are wrong. Controls mapped to abstract assets. AI agents with no accurate data to work with. Risk management that can't answer basic questions.

We saw this pattern repeatedly. Large consultancies delivering 9-12 month CSDM projects that never reached maturity. Clients paying for bodies, not outcomes. AI initiatives blocked by data quality issues that nobody addressed.

Eclipse AI was founded to do things differently. We combine 25+ years of ServiceNow expertise with AI-powered tools that automate the tedious work and accelerate the foundational work that blocks everything else. Smaller team, better tools, faster results.

How we work

Principles that guide every engagement.

Foundations First

Every capability depends on accurate service data. We fix the foundation before building on it, because that's where most projects fail.

AI-Augmented Delivery

Our tools automate the repetitive work that burns consulting hours. We use AI so you don't pay for tasks that machines do better.

Outcomes Over Hours

We're not selling time. We're delivering capability. Fixed-scope engagements where you know what you're getting and what you'll pay.

Enterprise Standards, Startup Speed

The rigour you need from an enterprise partner with the agility of a focused team. We move fast without cutting corners on governance.

Leadership

Experienced practitioners driving enterprise transformation.

Joe McKenna

Joe McKenna

CEO

Stephen Merchant

Stephen Merchant

COO

Chris Jones

Chris Jones

CTO

Ben De Ivey

Ben De Ivey

Head of Consulting & Enablement

Dalveer Basi

Dalveer Basi

Head of Advisory

Rafe Purnell

Rafe Purnell

Head of Technology & Engineering

Lisa Peneda

Lisa Peneda

Head of AI in Health

Noel Ambrose

Noel Ambrose

Head of GTM

Aaron Gill

Aaron Gill

ServiceNow Client Partner

Simran Matharu Basi

Simran Matharu Basi

Head of Marketing

Andrew Blakey

Andrew Blakey

IT Operations & AIOps Specialist

Ready to fix your foundation? Let's talk.

We start with discovery to understand your challenges and goals. Let's discuss what's possible.