On ServiceNow - Now Assist Quick Start
Eight AI agents. Four weeks. Measured.
A fixed-scope activation of eight ServiceNow AI agents on the product you choose, for organisations that hold Now Assist entitlements but have never switched them on at scale. Live in production at week four, measured against a pre-engagement baseline, and ready to defend at renewal.
4 weeks
Eight AI agents live in production
Week 1
Data-readiness scorecard delivered
30 days
Post-handover advisory included
Licence live, value missing
The licence is live. The value is not.
You bought Now Assist with a Pro Plus or Enterprise Plus subscription. Then early pilots stalled in test environments, the big multi-module programme never got sponsored, and renewal started creeping closer with nothing to show.
This is the low-risk way in: one product, four weeks, fixed scope, sized to fit the budget and sponsorship a single service owner can actually assemble.
- Now Assist entitlements bought, but never activated at scale.
- Full multi-module activation programmes exceed what a single service owner can sponsor alone.
- Renewal is approaching, and there is no value story to defend the spend.
Choose your product
Same four-week method. Your platform, your agents.
The engagement runs identically whichever product you start on: the same three gates, the same week-one scorecard, the same measured handover. What changes is which agents go live and which entitlement carries them. Pick the product where the workload hurts most.
Select a ServiceNow product
Requires ITSM Pro Plus or Enterprise Plus
The most common starting point, and the one with the cleanest baseline. Incident and request volumes are already measured, so the productivity story writes itself.
Five anchor agents
Always included.
- Incident summarisation for faster handover between shifts and tiers
- Resolution note generation so closure quality stops depending on who is on shift
- Knowledge article generation from resolved incidents and problems
- Now Assist in Virtual Agent for self-service deflection on your top request types
- Agent assist and recommended actions inside the agent workspace
Choose three more
From the extended menu.
- Change summarisation
- Change risk narrative
- Problem summarisation
- Chat summarisation
- Task and request summarisation
- Major incident briefing
Requires ITOM Pro Plus or Enterprise Plus
The right choice when noise, not ticket volume, is the problem. Baselines come from alert counts and mean time to acknowledge, and the gain shows up in the operations bridge within weeks.
Five anchor agents
Always included.
- Alert summarisation to turn alert storms into a readable situation
- Probable cause narrative across correlated alerts and affected services
- Service impact explanation written against your CMDB service map
- Remediation recommendation drawn from prior incidents and runbooks
- Operations workspace summarisation for handover between shifts
Choose three more
From the extended menu.
- Change request generation from alert
- Health log insight summarisation
- Incident and alert correlation explanation
- Discovery exception triage
- Major outage briefing
- Post-incident review draft
Requires IRM Pro Plus
Our strongest fit in regulated financial services. Every agent output is evidence a committee may read, so review workflow and traceability are built in from week one rather than added later.
Five anchor agents
Always included.
- Policy summarisation for long-form regulatory and internal documents
- Control generation proposed from policy text, always human-approved
- Risk statement drafting in your own register language and taxonomy
- Issue and remediation summarisation across open findings
- Audit observation drafting from working papers and evidence
Choose three more
From the extended menu.
- Regulatory change summarisation
- Attestation response drafting
- Evidence request summarisation
- Third-party risk assessment summarisation
- Control test result narrative
- Board and committee pack drafting
Requires CSM Pro Plus or Enterprise Plus
The track with the clearest commercial baseline, because handle time and deflection already carry a cost per contact. Expect the business case to land faster here than anywhere else.
Five anchor agents
Always included.
- Case summarisation across long, multi-channel case histories
- Resolution and closure note generation for consistent case records
- Knowledge article generation from resolved cases
- Now Assist in Virtual Agent for customer self-service deflection
- Agent assist and recommended actions in the customer workspace
Choose three more
From the extended menu.
- Email reply drafting
- Chat summarisation
- Case escalation briefing
- Sentiment and priority guidance
- Field service work note summarisation
- Account health narrative
Requires SecOps Pro Plus
Chosen when the analyst backlog, not the tooling, is the constraint. Agents draft and summarise; the analyst still decides. Nothing here automates a containment action.
Five anchor agents
Always included.
- Security incident summarisation across alerts, enrichment and analyst notes
- Phishing report triage summarisation for high-volume user submissions
- Vulnerability group summarisation with affected service context
- Remediation guidance drafting for the teams who own the fix
- Closure and handover note generation for the case record
Choose three more
From the extended menu.
- Threat intelligence summarisation
- Major security incident briefing
- Playbook recommendation
- Patch and exception narrative
- Post-incident review draft
- Regulatory notification drafting
Running two products at once is a different engagement. Quick Start is deliberately single-product, because a shared baseline across two teams is what turns four weeks into six months.
Four committed outcomes
Live, measured, defensible, and yours to run
Four outcomes we commit to, not aspirations. They hold whichever product you choose.
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Operational
Eight agents live in production at week four, with documented runbook coverage.
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Measured
First-month results against a pre-engagement baseline, using ServiceNow's Now Assist Analytics methodology.
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Defensible
A renewal-defence pack for your CFO ahead of the next licence cycle: methodology, baseline, results and projection.
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Sustainable
Knowledge transfer plus thirty days of post-handover advisory, so you run it without us.
How it runs
Three gated phases and an advisory tail
Five anchor agents always included; you choose three more from your product's menu. A data-readiness scorecard lands in week one, and it's yours to keep whatever happens next.
- Week 1
Discover and baseline
Product confirmed, data-readiness scorecard delivered, baseline metrics agreed and captured.
- Weeks 2-3
Configure and pilot
Agents configured in parallel and piloted against real workload.
- Week 4
Activate and measure
Production go-live; first-month measurement begins.
- Weeks 5-8
Advisory window
Thirty days of post-handover support while your team takes over.
Entry is gated on real prerequisites: entitlements, platform version, transaction history, and the minimum CMDB and knowledge coverage your chosen product depends on. If the data cannot carry the agents yet, we say so in week one.
Who it's for
Sized for the buyer who wants proof before a programme
- Service, operations, risk and security owners
- UK mid-market and enterprise on Pro Plus or Enterprise Plus
Data-first, honestly
The week-one scorecard tells you whether your platform can carry the agents on the product you picked, before you commit further.
Fixed scope, staged gates
Three formal gates and a compact senior team. You always know what you get and when.
A proof point, not an end-state
Quick Start proves value on one product fast, then scales into the next when you're ready.
Where it leads
Prove it, scale it, make the data ready
Quick Start is the entry rung of a deliberate ladder. Each offering stands alone, and each naturally surfaces the next.
Platform Health and Value
Agents are only as good as the estate beneath them. 150+ read-only checks tell you what needs fixing before you scale.
Explore the assessment Govern itControl Tower
Once agents run in production they belong on an inventory. The readiness check tells you where you stand on AI governance.
Explore Control Tower Built by EclipseSOLO
Our AI CSDM agent: the fastest route to the service data that Now Assist depends on to answer well.
Explore SOLOReady to fix your foundation? Let's talk.
We start with discovery to understand your challenges and goals. Let's discuss what's possible.