Independent Advisory - Platform Fit and Migration
The right platform, recommended honestly.
Eclipse AI holds partnerships with both ServiceNow and Freshworks because platform selection should follow business need, not vendor relationships. When you're choosing a platform, consolidating tools, or questioning the one you have, we assess your complexity, scale, cost profile and compliance needs, and recommend with evidence. If a move is right, we migrate you properly.
Both platforms
Specialist delivery across ServiceNow and Freshservice
Evidence-based
Assessed against your estate, not a feature checklist
One answer
A recommendation you can take to the board, with the reasoning
What lands on your desk
A recommendation with its working shown
A platform-fit assessment
Your size, complexity, compliance needs, integration landscape and cost profile assessed against what each platform genuinely does best, with the trade-offs stated, not smoothed over.
A recommendation and business case
One recommended path (stay, optimise, or move) with multi-year cost modelling and the reasoning laid out for your board.
A scoped migration, if warranted
Tickets, knowledge, assets, users and integrations migrated on a fixed-scope plan with staged gates: continuity protected throughout.
Delivery on either answer
Whatever the evidence says, the same team delivers: AI-augmented implementation and optimisation on both platforms.
We hold both partnerships, with deep expertise on both, so it's a recommendation you can trust.
The wrong question
Every advisor you've asked has a platform to sell
ITSM platform decisions are usually informed by exactly the wrong sources: vendors selling their own product, partners aligned to a single ecosystem, and analyst charts that describe markets, not your organisation.
The honest answer depends on your specifics: complexity, scale, regulatory burden, integration landscape, team capacity and total cost over years, not licence price alone. We deliver on both leading platforms, so the recommendation follows the evidence. If you already have the right platform, we'll tell you that too, and help you get more from it.
- Selection processes driven by vendor demos rather than your estate's evidence.
- Tool consolidation after mergers, with advocates for every incumbent.
- A platform that fits badly: too heavy or outgrown, with no trusted view on whether to move.
How it runs
Assess, recommend: then move only if it's right
- Phase 1
Assess
Estate review, requirements and constraints workshop, cost modelling.
- Phase 2
Recommend
Platform-fit recommendation, business case and board pack, pre-shared with your sponsor.
- If warranted
Migrate
Separately commissioned, fixed-scope migration: data, knowledge, integrations, cutover.
- Either way
Optimise
Health check and optimisation on the platform you keep: the assessment is never wasted.
The assessment stands alone. There is no obligation to migrate, and no commission shaping the advice.
Who it's for
For decisions too important to take from a vendor
- Organisations selecting or consolidating ITSM tooling
- CIOs, IT Directors, Heads of Service
- Mergers, renewals, right-sizing moments
Advice before allegiance
We partner with both platforms precisely so the recommendation can follow your need. We will always tell you honestly which fits.
Evidence, not opinion
The assessment reads your estate and models your costs: it doesn't score feature checklists.
Continuity first
If a migration is warranted, it runs gated, rehearsed and reversible: service continuity is the non-negotiable.
Where it leads
Whichever platform wins, delivery is ready
Freshservice ITSM Quick Start
Fixed-scope, AI-augmented implementation: live in weeks, measured from day one.
Explore Quick Start If ServiceNow fitsThe ServiceNow portfolio
Advisory, implementation, Now Assist activation and platform assessment: our full ServiceNow practice.
Explore the portfolioQuestions we get asked
Before you commit to anything
- You partner with both. How is the advice independent?
- Holding both is exactly what makes it independent. We have no licence revenue riding on either answer, and we deliver whichever one the evidence supports.
- What if the answer is to stay where we are?
- Then we say so. Optimising what you already own is a common and often correct recommendation.
- How long does the assessment take?
- Weeks rather than months. It is scoped to reach a defensible recommendation, not to document everything.
Get an answer nobody's paying us to give. Let's talk.
Come with the question you are actually being asked. We will tell you what the evidence says.