Regulatory Compliance
Digital Operational Resilience, delivered on ServiceNow.
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DORA enforcement is live. We implement DORA controls on the ServiceNow IRM platform, mapped to your actual ICT service landscape, not abstract assets.
Achieve DORA complianceThe Digital Operational Resilience Act (DORA) sets uniform requirements for financial entities across the EU. It demands ICT risk management, incident classification and reporting, resilience testing, and third-party oversight. ServiceNow is the right platform, but only if your service data is accurate.
DORA requirements we address
Controls mapped to DORA articles, implemented on the ServiceNow IRM platform, connected to your service landscape.
ICT Risk Management
Risk identification, assessment, and treatment frameworks. ICT asset inventory. Risk tolerance alignment with business strategy.
Incident Reporting
Classification criteria. Root cause analysis. Regulatory reporting workflows within mandated timeframes.
Resilience Testing
TLPT and scenario testing documentation. Test result tracking. Remediation workflows and evidence management.
ICT Third-Party Risk
Critical ICT provider oversight. Concentration risk monitoring. Contractual requirements. Exit strategies and contingency planning.
Frequently asked questions
When did DORA come into effect?
DORA entered into force on 16 January 2023 and became applicable on 17 January 2025. Financial entities must now demonstrate compliance.
Does DORA apply to UK financial institutions?
DORA is EU regulation. However, UK financial institutions with EU operations or clients are affected. The FCA has also strengthened operational resilience requirements that align with DORA principles.
How does CSDM relate to DORA compliance?
DORA requires accurate ICT asset inventories and understanding of critical service dependencies. CSDM provides the service-centric data model needed to map controls to actual services. Without it, your DORA controls are connected to abstract assets that don't reflect reality.
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