Freshworks - Specialist Implementation and AI Partner
Freshservice, delivered with AI.
Fixed-scope offerings across the Freshservice lifecycle: implement in weeks, activate Freddy AI with measurement, assess with evidence, and expand beyond IT. The same delivery discipline behind our ServiceNow portfolio: staged gates, committed outcomes, and AI as the delivery multiplier.
Enterprise-proven
25+ years of enterprise platform delivery, applied to Freshservice
Weeks, not quarters
AI-augmented delivery, measured at go-live
Evidence-led
Baselines captured, value measured, claims defensible
Our partnership
Specialist Implementation and AI Partner
Freshworks recognises delivery specialisms rather than issuing a badge in the way ServiceNow does. Ours is Freshservice implementation and AI enablement.
Specialist Implementation and AI Partner AI-augmented Freshservice implementation and consulting: speed to value for service teams.
Implement
Live in weeks, with the data done right.
Freshservice's speed-to-value promise only holds if the implementation matches it. Fixed scope, two sizes, and a foundation built for the AI features you'll switch on next.
Freshservice ITSM Quick Start
Fixed-scope Freshservice implementation: configured to ITIL-aligned best practice, integrated, adopted, and measured from day one. Core and Extended tiers, with a custom path for complex organisations.
Learn more Expand - per departmentESM for Business Teams
Take Freshservice beyond IT (HR, Facilities, Finance, Legal), one department at a time, each a fixed-scope package with workflows, integration and adoption included.
Learn moreActivate and assess
The AI is in the licence. The value needs activating.
Freddy AI capabilities activated and measured against a baseline, and an evidence-led read of any existing Freshservice platform, wherever it was implemented.
Freddy AI Activation
Freddy AI capabilities live on your platform, measured against a pre-engagement baseline, with a value report your CFO can take to renewal.
Learn more Diagnose - evidence-ledFreshservice Health Check
A read-only, evidence-led review of your Freshservice configuration, covering configuration, automation, data quality and AI readiness, ending in a prioritised roadmap. Wherever it was implemented.
Learn moreOperate
Know what you own, and what your alerts mean.
The asset and operations foundation beneath the service desk: accurate data first, then operations that read in terms of services rather than signals.
Freshservice ITAM and Discovery
Hardware, software, cloud and SaaS discovered on one schedule and reconciled into a CMDB that answers the licence and audit questions you are actually being asked.
Learn more Operations - baselinedFreshservice ITOM
Alert management, service health, on-call and major incident response configured so your team sees affected services rather than raw signals, with the noise baselined before it is tuned.
Learn moreAdvise
Two platforms. One honest recommendation.
We hold partnerships with both ServiceNow and Freshworks because platform selection should follow business need. When you're choosing or consolidating, we assess and recommend with evidence.
Everything else you would expect sits beneath these: licence and edition advisory, integrations and customisation, training and enablement, and managed support.
What every offering shares
The Eclipse signature, applied to Freshservice
Fixed scope, staged gates
Known scope, known duration, formal go / no-go decisions at every phase boundary. You are never committed beyond the next gate.
AI-augmented delivery
The same AI-accelerated delivery model we apply to ServiceNow: smaller teams, faster cycles, senior-led throughout.
Measured, not asserted
Baselines captured before we start; outcomes measured after go-live. Every value claim is one you can repeat to your board.
Data-first, honestly
If the data foundation can't carry the AI features yet, we say so in week one, and fix the foundation first.
Independence and enablement
We build your team's capability and hand over. No managed-service capture, no dependency by design.
Platform advice you can trust
We work across both leading ITSM platforms and recommend what fits: your size, your complexity, your budget.
Ready to move at Freshservice speed? Let's talk.
Tell us where you are with Freshservice and we will point you at the right starting rung.