Insights & Resources
Practical guides, technical deep-dives, and thought leadership from our team. No fluff, no sales pitches. Just useful content.
Thought leadership and technical insights from our consultants.
Why CSDM alignment is non-negotiable for ServiceNow value. A deep-dive into CSDM5 architecture, maturity stages, and AI Control Tower.
Noel Ambrose
3 Nov 2025 · 24 min read
Understanding LLM temperature, top-p sampling, and reproducibility for enterprise applications. Learn to control AI output variability.
Chris Jones
21 Oct 2025 · 36 min read
Most enterprises believe they understand their services. Learn why CSDM adoption fails and how to build genuine service awareness in ServiceNow.
Chris Jones
30 Sept 2025 · 31 min read
The AI vendor promise of 'we'll clean your data' is a myth. Learn why data quality must precede AI deployment and how to break this pattern.
Chris Jones
17 Sept 2025 · 19 min read
Explore DevOps mechanisms powering AI development: forking, containerisation, and testing. Part 4 of Incidents of Travel in AI.
Rafe Purnell
15 Apr 2025 · 10 min read
Discover how AI agents can adopt a project's 'vibe' to create code indistinguishable from the established team. Part 3 of the Incidents of Travel in AI series.
Rafe Purnell
14 Apr 2025 · 9 min read
Harness AI agents for code generation without chaos. Part 1 of Incidents of Travel in AI explores structured AI development.
Rafe Purnell
11 Apr 2025 · 8 min read
How structured processes transform AI agents from chaotic forces into meticulous artisans. Part 2 of Incidents of Travel in AI.
Rafe Purnell
11 Apr 2025 · 10 min read
Guides, briefings, and technical content from our consultants.
Step-by-step approach to CSDM maturity. Common pitfalls and how to avoid them.
Coming soonA practical guide to Digital Operational Resilience Act compliance.
Coming soonPrerequisites for successful Now Assist deployment. Data quality requirements.
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