1. Agreement to Terms
These Terms of Service ("Terms") govern your access to and use of the website operated by Eclipse AI Consulting Ltd ("Eclipse AI", "we", "us", or "our") at www.eclipseaiconsulting.com (the "Website") and our consulting services.
By accessing our Website or engaging our services, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use our Website or services.
2. Services Description
Eclipse AI provides ServiceNow consulting services, including but not limited to:
- ServiceNow platform implementation and configuration
- CSDM (Common Service Data Model) design and implementation
- AI-powered automation and Now Assist integration
- Security, risk, and compliance solutions
- Advisory and strategic consulting
- Managed services and ongoing support
Specific services, deliverables, timelines, and fees are defined in individual statements of work or engagement letters agreed upon with each client.
3. Website Use
You may use our Website for lawful purposes only. You agree not to:
- Use the Website in any way that violates applicable laws or regulations
- Attempt to gain unauthorised access to any part of the Website or its systems
- Transmit any malicious code, viruses, or harmful content
- Interfere with the proper functioning of the Website
- Collect or harvest any information from the Website without permission
- Use the Website for any commercial purpose without our consent
4. Intellectual Property
All content on this Website, including text, graphics, logos, icons, images, audio clips, and software, is the property of Eclipse AI or our licensors and is protected by intellectual property laws.
Our Content: You may not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content from our Website without prior written permission.
Client Deliverables: Ownership of deliverables produced during consulting engagements is governed by the specific terms of each engagement agreement. Unless otherwise specified, clients typically retain ownership of custom configurations and implementations created specifically for them.
Our Tools and Methodologies: Eclipse AI retains ownership of our proprietary tools, methodologies, frameworks, and pre-existing intellectual property, including our SOLO AI agent and related technologies.
5. Third-Party Platforms
Our services are delivered through the ServiceNow platform, which is subject to its own terms and conditions. Eclipse AI is a ServiceNow Registered Partner (Consulting & Implementation) and Platform Partner (Build). ServiceNow is a registered trademark of ServiceNow, Inc. We are not affiliated with ServiceNow, Inc. other than as a registered and platform partner.
6. Disclaimer of Warranties
Website: The Website and its content are provided "as is" without warranties of any kind, either express or implied. We do not warrant that the Website will be uninterrupted, error-free, or free of viruses or other harmful components.
Consulting Services: While we strive to deliver high-quality services, specific warranties and service levels for consulting engagements are set forth in individual engagement agreements.
Results: The outcomes of ServiceNow implementations depend on many factors, including client data quality, organisational readiness, and scope changes. Past results and case studies do not guarantee future outcomes.
7. Limitation of Liability
To the maximum extent permitted by law, Eclipse AI shall not be liable for:
- Any indirect, incidental, special, consequential, or punitive damages
- Loss of profits, data, business opportunities, or goodwill
- Any damages arising from your use of or inability to use the Website
- Any damages exceeding the amount paid by you for services in the preceding 12 months
These limitations apply regardless of the legal theory upon which liability is based.
8. Indemnification
You agree to indemnify and hold harmless Eclipse AI, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of the Website, your violation of these Terms, or your violation of any rights of a third party.
9. Confidentiality
Information shared during consulting engagements is treated confidentially in accordance with the terms of individual engagement agreements. We maintain appropriate safeguards to protect client information and do not disclose confidential information to third parties without consent, except as required by law.
10. Links to Third-Party Websites
Our Website may contain links to third-party websites. These links are provided for convenience only. We do not endorse, control, or assume responsibility for the content, privacy policies, or practices of any third-party websites.
11. Termination
We may terminate or suspend your access to the Website at any time, without prior notice, for any reason, including breach of these Terms. Upon termination, your right to use the Website ceases immediately. Termination of consulting engagements is governed by individual engagement agreements.
12. Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Changes to Terms
We reserve the right to modify these Terms at any time. Changes become effective immediately upon posting to the Website. Your continued use of the Website after changes are posted constitutes acceptance of the modified Terms.
14. Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
15. Contact Information
For questions about these Terms of Service, please contact us: