Our Services
ServiceNow expertise with AI acceleration
From strategic advisory to hands-on implementation, we deliver ServiceNow outcomes faster with AI-augmented consulting.
Advisory and Consulting
Strategic guidance to align your ServiceNow investment with business outcomes. We help you build the roadmap, capabilities, and change strategy needed to drive lasting adoption and value.
CSDM Maturity and Advisory
Accelerate CSDM adoption with proven frameworks that ensure data accuracy and scalability.
Platform Strategy and Roadmapping
Developing clear, prioritised roadmaps that align ServiceNow capabilities with your business goals and investment timeline.
Process and Platform Maturity
Data-driven assessments that reveal where you are, where you should be, and how to get there.
OCM and Adoption Strategy
People-first strategies that ensure new capabilities stick, turning rollout into real adoption.
Platform Integration
Seamless connections between ServiceNow and your wider technology ecosystem for unified operation.
Implementation Services
Eclipse AI combines experienced consultants with AI-driven delivery tools to get implementations right the first time, whether new or enhanced. The result is faster time to value and a trusted foundation that scales long-term.
ServiceNow Platform Implementation
Expert end-to-end deployment of ServiceNow to automate and unify enterprise workflows.
Data Foundations - CSDM / CMDB
Build a trusted CMDB with CSDM to standardise data and improve service and IT visibility.
Portfolio and Enterprise Architecture
Align investments and technologies to strategy with portfolio management and EA guidance.
IT Operations and AI Ops
Deliver proactive operations and automation with ITOM and AI-driven insights.
Security Risk and Resilience
Protect and strengthen your business with integrated risk, security operations, and resilience.
Platform Assessment and Modernisation
Assess current instance health and define a roadmap to modernise and optimise the platform.
Managed Services
Ongoing platform support that keeps your ServiceNow investment healthy, optimised, and aligned with evolving business needs. We monitor, maintain, and continuously improve your platform.
Platform Health Monitoring
Proactive monitoring of platform performance, data quality, and configuration health with regular health reports and recommendations.
Continuous Optimisation
Ongoing improvements to workflows, automations, and configurations based on usage patterns and emerging best practices.
Cost and Risk Reduction
License optimisation, technical debt reduction, and proactive risk mitigation to maximise ROI and minimise operational risk.
Agentic AI
Accelerate your AI journey with autonomous agents that automate complex tasks, pilot proven patterns, and establish centres of excellence. We help you move from AI experimentation to enterprise-scale deployment.
Accelerators
Pre-built AI patterns and workflows that fast-track your deployment. Reduce time to value with proven accelerators tailored to common use cases.
Digital Twinning
Create virtual representations of your services and infrastructure for simulation, testing, and predictive analysis before deploying changes.
Pilot Factory
Structured approach to testing and validating AI use cases. Rapid experimentation with controlled rollouts and measurable outcomes.
AI Centre of Excellence
Build internal AI capability with training, governance frameworks, and best practices. Create sustainable AI expertise within your organisation.
Now Assist
ServiceNow's generative AI capabilities implemented and optimised. From virtual agents to case summarisation, we deploy Now Assist that delivers value.
Governance
AI governance frameworks that ensure responsible deployment. Risk controls, compliance monitoring, and ethical guidelines for AI operations.
AI Governance and Strategy
Strategic planning and oversight frameworks that ensure your AI initiatives are aligned with business goals, compliant with regulations, and positioned for sustainable success.
AI Control Tower
Centralised visibility and control over all AI operations. Monitor performance, track compliance, and manage AI risk from a single dashboard.
AI Readiness Assessment
Comprehensive evaluation of your organisation's AI readiness. Identify gaps in data, infrastructure, skills, and governance that need addressing.
AI Strategy and Roadmapping
Develop a clear AI strategy aligned with business objectives. Prioritised roadmap with milestones, investments, and success metrics.
Digital Twin Architecting
Design and architect digital twin solutions that model your services and infrastructure for AI-powered simulation and prediction.
AI Operating Modelling
Define how AI fits into your organisation. Roles, responsibilities, processes, and technology architecture for sustainable AI operations.
Ready to fix your foundation? Let's talk.
We start with discovery to understand your challenges and goals. Let's discuss what's possible.