Webinar
Freshworks: Assessed, Mapped and Built for You to Test Before You Commit (Webinar)
Thursday, 19 November 2026
11:00 AM - 12:00 PM GMT / 6:00 - 7:00 AM EST
Watch a real service desk estate assessed, the move mapped and costed, and a working Freshservice build created from its own data, live. Hosted by Freshworks and Eclipse AI.
Dave Gomm and Ben De Ivey - Freshworks and Eclipse AI
What you'll see
- Your current estate assessed rapidly: what's in use, what's bespoke, and where the data isn't ready for AI, before anyone is asked into a workshop
- Every capability you use today mapped across to Freshservice, showing what carries straight over, what gets improved and what can be retired
- A costed business case built from the assessment, ready for your next renewal conversation, whichever way you decide
- Your data and processes working on Freshservice for hands-on testing, giving proof of a delivery you've already seen built and measured
- Dave Gomm from Freshworks, who knows both platforms, on what changes when you move, what stays the same, and where Freddy AI fits
Online event. A joining link will be sent to your registered email address before the session.
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